SHIPPING AND RETURNS

 Effective Date: 01.01.2025

1. Shipping

- We ship our product with FedEx. 

- Shipping cost and time will be provided at checkout. 

- Shipping cost and all additional costs that may arise at customs and handling are the BUYER's responsibility. 

- We are not responsible for delays caused by customs, carrier issues, or unforeseen circumstances. 

At Atelier Dea, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange under the following conditions.

1. Eligibility for Returns

• You can request a return within 7 days of receiving your order.

• Items must be unused, undamaged, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products.

• Items that have been used, damaged, or altered.

• Discounted or clearance items (unless defective).

3. Return Process

1. Contact Us: Send us an email at [email protected] to initiate a return request.

2. Approval & Instructions: If your return is approved, we will provide shipping instructions.

3. Shipping the Item: You are responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection & Refund: Once we receive and inspect the item, we will process a refund to your original payment method within 5 business days.

4. Exchanges

• If you received a damaged or incorrect item, please contact us within 3 days for a replacement.

• Exchanges are subject to product availability.

5. Refunds

• Refunds will be issued to the original payment method.

• Shipping costs are non-refundable, except in cases of incorrect or defective items.

• If a refund is delayed, please check with your bank or payment provider before contacting us.

6. Contact Us

If you have any questions about our return policy, please reach out to us:

Email: [email protected]

By purchasing from Atelier Dea, you agree to this Return Policy.